AI Transformation Intern aiding Group IT strategy via data analysis and project coordination. Engaging in high - impact initiatives within cross - functional teams in a leading tech company.
About the role
- Conversational AI & CX leader at Datacom designing customer-focused experiences that leverage technology. Collaborating with clients and shaping service experiences across Australia and New Zealand.
Responsibilities
- Create compelling, customer-focused experiences powered by Conversational AI technologies and be comfortable presenting and discussing these with customers and prospects
- Ideate, design, build, and deliver powerful demonstrations that showcase CAI capabilities to existing and prospective clients
- Apply advanced conversational design principles to craft intuitive, human-centric interaction flows
- Transition seamlessly between deep technical conversations with engineers and strategic discussions with business leaders
- Collaborate with customers to shape their CX and EX visions – inspiring new ideas and provoking thoughts about the ‘art of the possible’
- Identify automation opportunities in contact centre and retail environments that deliver ROI while enhancing frontline operations
- Manage and optimise delivery of current solutions including intent management, conversational structure and integration with customers' digital environments
- Work with customers to identify tuning and refining opportunities to increase bot containment and improve agent and customer satisfaction within risk tolerance and accessibility standards
- Work effectively across stakeholders to translate ambitious customer visions into practical, scalable solutions
- Apply change management methodologies and agile delivery techniques to ensure seamless adoption and lasting impact
- Plan and integrate next‑generation technologies into the architectural strategy and build strategic relationships with software and hardware vendors to inform roadmaps and GTM approaches
Requirements
- Proven (3+ years) expertise in Conversational AI and CX strategy delivering measurable improvements
- Strong understanding of automation in contact centre and retail environments
- Ability to lead and contribute to project management and implementation activities
- Exceptional stakeholder engagement and communication skills, able to navigate technical and business conversations
- Experience with platforms such as Twilio, Cognigy, Genesys, and Microsoft
- Proven leadership experience and excellent presentation and stakeholder management skills
- Experience in solution and design services, scoping, configuration assistance and needs assessments
- Strong working knowledge of change management and agile delivery frameworks (nice to have)
- Background in outsourcing or working with systems integrators (nice to have)
- Experience with Prosci Change Management methodology (nice to have)
- Familiarity with ITIL, application management and integration into core business systems (nice to have)
- Understanding of key cloud vendors such as AWS, Azure, GCP and commercial awareness of vendor architectural strategies (nice to have)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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