Senior EC&I Engineer providing engineering support and guidance to maintenance and operations teams at various sites. Leading projects and ensuring compliance with industry standards in a hybrid model.
About the role
- Mobility Engineer responsible for operational support of customer systems and solutions at Datacom. Collaborating with teams to enhance customer environments and ensure satisfaction while following best practices.
Responsibilities
- Be available to travel to Datacom, customer sites and conferences
- Using tools and processes to deliver services to customers in accordance with SLAs
- Operational support of customer systems including proactive monitoring of systems
- Assisting with incident resolution
- Performing standard and non-standard changes
- Identification of inefficient procedures or processes and suggesting improvements for implementation
- Produce accurate, concise, and timely reports
- Provide "on-the-job" training, guidance, and assistance to less experienced Datacom staff
- Creating efficiencies to enhance our ability to support the customers environment
- Take responsibility for technical aspects of solutions such as supporting bid responses
- Creation of design documents (HLD, DDD and LLD)
- Build customer environment using Microsoft Endpoint Manager (Intune)
- Build customer environment using VMware WS1
- Configure Apple Business Manager (VPP and MDM Servers)
- Follow best practice methodologies and adhere to recognised ITIL processes
- Provide technical leadership for major incidents
Requirements
- 5 years’ IT industry experience
- Approx. 2 years’ experience in a similar Mobility role
- Excellent knowledge of iOS, Android, MacOS and Windows 10 operating systems
- Good working knowledge of networking and TCP/IP, AD, DHP, DNS
- Enterprise applications experience
- MobileIron, Google admin, VMware WS1 (SEG, UAG, ENS) and/or Microsoft Intune administration skills
Benefits
- Health insurance
- Social events
- Chill-out spaces
- Gaming zone
- Remote working
- Flexi-hours
- Professional development courses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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