IT Governance Specialist focusing on ITSM processes at Riachuelo. Leading process evolution and project implementation within Jira.
About the role
- Associate Director responsible for Smartly's operating system and governance framework. Ensuring integrity, flow, and resilience as the company scales without chaos.
Responsibilities
- Reinforce Smartly’s operating system so it becomes the default and easiest way to get work done.
- Design and run portfolio-level cadences that surface:
- stalled work,
- unresolved trade-offs,
- artificial dependencies,
- and decision bottlenecks.
- Reduce decision latency by ensuring issues are framed clearly, owned by the right executive, and resolved decisively.
- Maintain a clear, enterprise-level view of initiatives and outcomes across Smartly.
- Lead programme managers as system integrators and decision facilitators, not delivery controllers.
- Eliminate reporting, planning, and governance activity that creates noise rather than clarity.
- Own Smartly’s company-wide risk, assurance, and compliance framework.
- Ensure regulatory, security, operational, and delivery risks are:
- identified early,
- explicitly articulated,
- and managed as inputs to executive decision-making.
- Lead business continuity planning and support ISO27001 and ISAE3402 certification, ensuring governance remains proportional, risk-based, and aligned to speed.
- Own the mechanisms that ensure:
- exceptions are explicit and time-bound,
- stalled initiatives are visible,
- and work producing no signal is challenged.
- Escalate systemic patterns of delay or avoidance directly to the CEO and executive team.
Requirements
- 12+ years’ experience at senior executive or enterprise leadership level in a SaaS or technology-enabled organisation.
- Proven credibility operating as a peer to Product, Technology, GTM, and Operations leaders.
- A track record of designing or stabilising operating systems that allow organisations to move fast without breaking.
- Deep judgement in balancing speed, risk, and organisational capacity.
- Experience owning or partnering on enterprise risk, assurance, and compliance in a growth environment.
- A calm, credible executive presence, particularly under pressure.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
RIS Engineer responsible for design, integration, and optimization of intelligent infrastructure systems. Working with DAR Engineering on large - scale projects in Saudi Arabia.
Manager of Risk and Controls leading strategies to mitigate risks in business operations at Arc’teryx. Requires strong experience in risk advisory and collaboration with global partners.
Operational Risk professional managing risks in fintech operations at mylo. Supporting risk identification, assessment, and mitigation for operational processes and third - party relationships.
Technical Data Governance Analyst at Compare the Market responsible for enterprise data catalogue and governance. Collaborating with teams to enhance data accessibility and support AI initiatives.
Graduate Analyst role in Corporate Risk & Broking. Supporting client servicing, account management, and developing technical understanding in the insurance and risk management industry.
Governance & Operation Specialist enhancing service delivery across France and Luxembourg. Engaging with teams to maintain quality frameworks and drive continuous improvement initiatives.
Associate Director in Enterprise Risk Management driving development and oversight of ERM Framework across Waystone Group. Collaborating with senior management and relevant Boards for effective risk management.
Lead the development and oversight of Absa Bank's Control environment with strategic leadership and team management. Ensure risk mitigation and operational integrity in a governance role.
Data Governance Analyst driving enterprise - wide data initiatives at AFL, a leading manufacturer of fiber optic solutions. Engaging stakeholders to enhance data quality and governance practices.