Associate Director responsible for Smartly's operating system and governance framework. Ensuring integrity, flow, and resilience as the company scales without chaos.
Responsibilities
Reinforce Smartly’s operating system so it becomes the default and easiest way to get work done.
Design and run portfolio-level cadences that surface:
stalled work,
unresolved trade-offs,
artificial dependencies,
and decision bottlenecks.
Reduce decision latency by ensuring issues are framed clearly, owned by the right executive, and resolved decisively.
Maintain a clear, enterprise-level view of initiatives and outcomes across Smartly.
Lead programme managers as system integrators and decision facilitators, not delivery controllers.
Eliminate reporting, planning, and governance activity that creates noise rather than clarity.
Own Smartly’s company-wide risk, assurance, and compliance framework.
Ensure regulatory, security, operational, and delivery risks are:
identified early,
explicitly articulated,
and managed as inputs to executive decision-making.
Lead business continuity planning and support ISO27001 and ISAE3402 certification, ensuring governance remains proportional, risk-based, and aligned to speed.
Own the mechanisms that ensure:
exceptions are explicit and time-bound,
stalled initiatives are visible,
and work producing no signal is challenged.
Escalate systemic patterns of delay or avoidance directly to the CEO and executive team.
Requirements
12+ years’ experience at senior executive or enterprise leadership level in a SaaS or technology-enabled organisation.
Proven credibility operating as a peer to Product, Technology, GTM, and Operations leaders.
A track record of designing or stabilising operating systems that allow organisations to move fast without breaking.
Deep judgement in balancing speed, risk, and organisational capacity.
Experience owning or partnering on enterprise risk, assurance, and compliance in a growth environment.
A calm, credible executive presence, particularly under pressure.
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