Senior Business Performance Analyst enhancing contact center operations through data - driven insights and collaboration at Enbridge. Supporting performance improvements and customer satisfaction to meet regulatory service commitments.
About the role
- Analista de Infraestrutura Cloud PL responsável por soluções de infraestrutura em ambientes cloud. Atuando na sustentação e melhoria dos sistemas da Data System Software.
Responsibilities
- Monitor cloud resources and performance metrics.
- Create and maintain instances and patching plans.
- Execute contingency plans and performance improvement projects.
- Support service, database, and DevOps teams during incidents.
- Open and follow up on support tickets with vendors.
- Ensure organization and compliance with company policies and standards.
- Perform other duties related to the role.
Requirements
- Knowledge of LAN, WAN, and VPNs
- Knowledge of Information Security
- Knowledge of Cloud computing
- Knowledge of Windows Server and Linux
- Bachelor's degree in an IT-related field
- Familiarity with SQL Server and IaaS/PaaS databases
Benefits
- Medical insurance
- Dental insurance
- Childcare assistance
- Profit-sharing (PLR)
- Life insurance
- Meal allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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