Hybrid Customer Support Representative, Bilingual – Spanish

at DAT Freight & Analytics

• Job title: Customer Support Representative, Bilingual – Spanish
• Job type: Full Time
• Experience level: Junior
• Salary: $24 - $30 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United States

About the role

• Customer Support Representative helping customers with inquiries and feedback in the fintech industry. Providing support through phone, email, and live chat, ensuring customer satisfaction.

Responsibilities

• Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset.
• Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary.
• Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information.
• Feedback Collection - Actively seek customer feedback to improve our service and products.
• Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution.

Requirements

• Can be available 9am - 5pm PST
• Is fluent in Spanish
• Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with.
• Shares opinions openly on what's working and what's not across the product, tech stack, and team processes.
• Is comfortable with independently owning large features with multiple moving parts.
• Seeks feedback early and often in the development process.
• Collaborates effectively and empathetically across different roles such as Design, Operations, and Product.
• Identifies speed vs quality tradeoffs and balances them judiciously.
• Believes diverse teams make better decisions and actively fosters a culture where every person can do their best work.
• Has the ability to work in a fast-paced environment and to adapt to changing demands.
• Has proficiency in using CRM software and other customer support tools (Zendesk, Hubspot, Freshdesk...etc)
• Exhibits excellent communication skills, both verbal and written.
• Has 1-3 years’ experience

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups