Supervising Extended Hours Service operations for Erie Insurance handling claims inquiries. Managing personnel and ensuring efficient service delivery in customer support roles.
About the role
- Customer Service Consultant at CarMax connecting customers to their car purchase needs online and in-store. Providing seamless support throughout the car buying journey in a fast-paced environment.
Responsibilities
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
- Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
- Mentor others as your skillset expands.
- Achieve sales targets while providing an iconic customer experience.
- Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.
Requirements
- Sales and customer service experience, in an area such as retail, is preferred.
- Thrive in a fast-paced sales environment.
- Good listening skills and a strong customer focus.
- High level of self-motivation to achieve performance goals.
- Strong written and verbal communication skills.
- Ability to learn and master new technologies; strong computer skills.
- Open availability for shifts that may include nights, weekends, and holidays.
- Must be open to shifting schedules two times per year according to needs of the business.
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.
Benefits
- paid sick time
- paid vacation time
- paid holiday time
- performance-based sales incentive
- flexible work arrangements
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