Senior Business Systems Analyst focusing on Oracle Revenue Management Cloud Service. Ensure reliability and scalability of critical systems while collaborating with technical teams.
About the role
- System Engineer at Damovo focusing on Unified Communications, collaborating with clients and internal teams. Responsible for ticket resolution and system implementations in a hybrid work environment.
Responsibilities
- Analyze and handle 2nd-level tickets in the area of Unified Communications (UC) for our customers
- Provide service for UC solutions at customer sites and remotely
- Independently implement UC systems, network solutions, servers, and applications such as call center solutions or voicemail
- Work closely with internal teams and customers to resolve issues efficiently
Requirements
- Completed vocational training or a degree in IT, telecommunications, or an equivalent qualification
- Experience in 2nd-level support for Unified Communications (UC)
- Knowledge of structured building cabling and telecommunications technology
- Knowledge of routing/switching and experience with Microsoft and Linux operating systems
- Analytical thinking and strong problem-solving skills
- Ability to work independently and in a structured manner, and to collaborate effectively in a team
- Excellent German and good English skills, both written and spoken
- Customer orientation and strong communication skills for direct customer contact
Benefits
- Smart Working: Hybrid work with schedules that fit your private life. Plus: Work from abroad for up to 90 days per year!
- Mobility support: Use our JobRad bike-lease offering for your daily commute or enjoy the convenience of the Deutschlandticket with our subsidy
- The Damovo culture: Unleash your full potential in an innovative, international environment with flat hierarchies and a first-name culture
- Diverse development opportunities: Regular training and free Babbel language courses are part of our offering
- Attractive conditions: A market-competitive salary package, 30 days of vacation, and special leave for family events to support a healthy work–life balance. In addition, we support your retirement planning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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