Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- Professional Service Engineer providing 2nd Level support for Unified Communications in a hybrid role. Collaborating with internal teams and clients to implement and support UC systems.
Responsibilities
- Analyze and resolve 2nd-level tickets in Unified Communications (UC) for our customers.
- Provide service for UC solutions on-site at customer locations as well as remotely.
- Independently implement UC systems, network solutions, servers and applications such as call center or voicemail platforms.
- Work closely with internal teams and customers to resolve issues efficiently.
Requirements
- Completed vocational training or degree in IT, telecommunications or a comparable qualification.
- Experience in 2nd-level support for Unified Communications (UC).
- Knowledge of structured building cabling and telecommunications technology.
- Knowledge of routing/switching and experience with Microsoft and Linux operating systems.
- Analytical thinking and strong problem-solving skills.
- Independent and structured working style, and ability to work in a team.
- Very good German and good English skills, both written and spoken.
- Customer-oriented mindset and strong communication skills for direct customer contact.
Benefits
- Smart working: Hybrid work with hours that best suit your personal life.
- Mobility support: Use our JobRad offer for your daily journeys or enjoy the convenience of the Deutschlandticket with our subsidy.
- The Damovo culture: Unleash your full potential in an innovative, international environment with flat hierarchies and a first-name (informal) culture.
- Diverse development opportunities: Regular training as well as free Babbel language courses are part of our offering.
- Attractive terms: A market-appropriate salary package, 30 days' vacation and special leave for family occasions to support work–life balance. In addition, we support you with retirement provision.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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