Intern of service in the Engineering Laboratory at LitePoint, processing orders and supporting service operations with customer equipment returns.
About the role
- Genesys Service Engineer providing technical support and maintenance for contact center solutions. Collaborating with clients to troubleshoot and optimize system performance in a fast-paced environment.
Responsibilities
- Provide technical support for Genesys contact center platforms, including installation, configuration, and troubleshooting
- Diagnose and resolve issues related to Genesys software, integrations, and underlying infrastructure
- Work closely with clients and internal teams to deliver high-quality support, ensuring systems operate efficiently and effectively
- Perform system upgrades, patches, and maintenance activities to ensure the latest functionalities and security measures are in place
- Monitor system performance and ensure uptime in line with agreed Service Level Agreements
- Document and maintain detailed records of customer interactions, issues, and resolutions in ticketing systems
- Collaborate with cross-functional teams (e.g., network engineers, application developers) to resolve complex technical issues
Requirements
- 3+ years of experience working with Genesys platforms, preferably in a technical support or service engineering role
- Knowledge of Genesys contact center solutions (Genesys Cloud, PureEngage or PureConnect)
- Experience with VoIP technologies, SIP protocols, and PBX integrations
- Understanding of related technologies such as SQL databases, network infrastructure, and cloud solutions
- Strong communication skills in Polish and English to interact with both technical and non-technical stakeholders
- Ability to work independently and within a team, maintaining a customer-centric approach
- Knowledge of Linux and Windows operating systems
- Familiarity with ITIL processes and ticket management tools is a plus
Benefits
- Competitive base salary with an attractive commission structure
- Flexible working arrangements
- Professional development and continuous learning opportunities
- Access to cutting-edge technology and solutions
- Supportive and inclusive company culture with a strong focus on collaboration and innovation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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