SI
Shermco IndustriesField Service Technician II
NETA III Field Service Technician testing low to high voltage electrical systems onsite. Traveling to customer locations for inspection, troubleshooting, and data collection.
About the role
- Provide technical support for Genesys contact center platforms, including installation, configuration, and troubleshooting
- Diagnose and resolve issues related to Genesys software, integrations, and underlying infrastructure
- Work closely with clients and internal teams to deliver high-quality support, ensuring systems operate efficiently and effectively
- Perform system upgrades, patches, and maintenance activities to ensure the latest functionalities and security measures are in place
- Monitor system performance and ensure uptime in line with agreed Service Level Agreements
- Document and maintain detailed records of customer interactions, issues, and resolutions in ticketing systems
- Collaborate with cross-functional teams (e.g., network engineers, application developers) to resolve complex technical issues
Requirements
- 3+ years of experience working with Genesys platforms, preferably in a technical support or service engineering role
- Knowledge of Genesys contact center solutions (Genesys Cloud, PureEngage or PureConnect)
- Experience with VoIP technologies, SIP protocols, and PBX integrations
- Understanding of related technologies such as SQL databases, network infrastructure, and cloud solutions
- Strong communication skills in Polish and English to interact with both technical and non-technical stakeholders
- Ability to work independently and within a team, maintaining a customer-centric approach
- Knowledge of Linux and Windows operating systems
- Familiarity with ITIL processes and ticket management tools is a plus
Benefits
- Competitive base salary with an attractive commission structure
- Flexible working arrangements
- Professional development and continuous learning opportunities
- Access to cutting-edge technology and solutions
- Supportive and inclusive company culture with a strong focus on collaboration and innovation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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