Technical Support Engineer in microelectronics at Thales. Providing support and coaching for repair technicians and managing technical operations in Etrelles, France.
About the role
- Providing 2nd line technical support to external and internal customers at Cybit, ensuring efficient resolution of technical issues and enhancing customer service experience.
Responsibilities
- Provide 2nd line support to external and internal customers seeking technical assistance via phone, email, and occasionally in person.
- Installing, maintaining, testing and repairing various systems and networks.
- Provide excellent customer service to end users ensuring that incidents, requests and problems are resolved in an efficient and professional manner, always ensuring that customers are updated on ticket progress and left satisfied, in line with service level agreements.
- Opportunity to expand technical skills by supporting challenging and interesting products and technologies.
- Role lends itself to progression and development opportunities within the organisation.
Requirements
- Prior experience within a service desk or similar environment
- A strong technical support understanding including:
- Windows Server
- AWS/Azure
- Networking
- ITIL practices
- Back ups
- Exchange/mail filtering applications
- Security awareness
- A logical and thorough approach to resolving incidents and requests.
- Exceptional customer service skills with experience in supporting remote problems.
Benefits
- Enhanced Pension contribution scheme
- 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
- Healthcare cash plan
- Private Medical Insurance (after 12 months service)
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay
- Birthday day off
- Enhanced family leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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