Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Evaluate premium customer experiences in the automotive sector. Collaborate with luxury brands as a freelance evaluator with flexible hours.
Responsibilities
- Selezionare incarichi in base alla propria disponibilità e posizione
- Osservare ogni dettaglio: valuta l’atmosfera, il livello del servizio, le interazioni digitali e in negozio, le comunicazioni di follow-up e l’intero percorso del cliente.
- Fornire feedback onesto e dettagliato tramite brevi questionari
Requirements
- Età minima: 18 anni.
- Buona conoscenza del settore automobilistico e interesse per il mondo automotive.
- Interesse per il miglioramento dell’esperienza cliente e degli ambienti retail.
- Buone capacità relazionali e predisposizione all’interazione con il pubblico.
- Attenzione ai dettagli e capacità di osservare in modo discreto e accurato l’esperienza in punto vendita.
- Possesso di patente di guida valida e disponibilità di un’auto propria.
- Capacità di fornire feedback obiettivo, imparziale e strutturato.
- Affidabilità e puntualità nella compilazione dei questionari online dopo ogni incarico.
Benefits
- Collaborazione freelance su base progettuale.
- Orari flessibili e possibilità di accettare incarichi in base alla propria disponibilità.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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