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Hybrid Senior Manager, Program Design and Operations Strategy, Cardiometabolic Solutions
Posted last month
About the role
- Senior Manager leading program design and operations strategy for Cardiometabolic Solutions at CVS Health. Focusing on patient care programs and cross-functional collaboration.
Responsibilities
- Independently leading dozens of partners across Clinical Operations, Medical Affairs, Legal, Sales, Account Management, Data Science & Engineering, IT, Client Analytics to structure and execute on new program designs and enhancements
- Partner with Marketing, Sales, and Account Management to communicate program performance and our product roadmap
- Build business cases to justify and prioritize product enhancements and design a measurement strategy to measure their impact
- Define longitudinal patient journeys that meet engagement and clinical outcomes, write requirements, and then partner with Operations and Technical stakeholders to bring these experiences to life
- Design, enhance, and manage patient and clinician experiences, processes, protocols, assessments, and workflows
- Develop and maintain strong, strategic relationships with key suppliers and matrix partners to drive partnership and performance
- Evaluate KPI and SLA performance, measuring program efficacy to formulate and subsequently deliver upon quality improvement plans
- Leveraging data-driven insights and a deep understanding of patient and client needs and market dynamics to identify and prioritize items enhancement
- Conducting deep dive quantitative and qualitative analyses to identify opportunities for innovation and process improvement
Requirements
- 5+ years of experience in product management/development, product operations & strategy, or program management within the healthcare space preferably at a health tech, tech-enabled provider, or Payor/PBM organization
- 5+ years of experience managing multiple projects and prioritizing work based on impact and team priorities
- 5+ years of experience developing analyses, presentations, and support materials to successfully drive product strategy decisions and deliver operational process change
- 5+ years of experience in strategic thinking including quantitative, analytical, and problem-solving skills
- 5+ years of making informed, data-driven decisions, with a strong emphasis on translating data insights into actionable strategies.
- 4+ years of experience managing relationships at a senior level; capacity to quickly build and maintain credible relationships at varying levels both within CVS Health and outside of the organization
- 2+ years managing one or more employees
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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