Senior Manager advancing AI data centers from early development to construction readiness. Collaborating with cross - functional teams to ensure project alignment and timely approvals.
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Hybrid Lead Director, HR Shared Services Transformation, AI & Analytics
Posted 4 months ago
About the role
- Lead Director overseeing HR Shared Services transformation, analytics, and technology initiatives at CVS Health. Driving strategic direction to enhance HR processes and performance metrics across regions.
Responsibilities
- Provide strategic direction and ownership of HR Shared Services processes, policies, metrics, and digital enablement
- Ensure alignment, standardization, and optimization across multiple HR functions
- Lead the integration of people analytics, data governance, and vendor/internal reporting
- Own the HR Shared Services technology roadmap, including ServiceNow HRSD, AI/automation initiatives, and data-driven workforce tools
- Drive transformation efforts to elevate the HR employee experience and ensure data accuracy
- Deliver actionable insights to business leaders
- Serve as the process owner for HR Service center
- Align end-to-end processes with enterprise goals and employee experience priorities
- Champion continuous improvement and policy governance
Requirements
- BS/BA required; MS/MBA in Business, HR, Analytics, or Technology preferred
- Minimum 10 years of experience in HR Operations, Shared Services, or Digital Transformation leadership
- Proven track record in process ownership, HR technology roadmap execution, and large-scale transformation
- Strong expertise in HR systems (Workday, ServiceNow HRSD, SuccessFactors, Oracle, etc.) and vendor management
- Experience in people analytics, data governance, and policy oversight
- Accredited Lean Six Sigma Black Belt, PMP, or equivalent certification preferred
- Excellent communication and influencing skills with demonstrated ability to lead cross-functional teams
- Strong financial and analytical acumen with the ability to link HR outcomes to business results.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Many other benefits depending on eligibility
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