Lead Director overseeing HR Shared Services transformation, analytics, and technology initiatives at CVS Health. Driving strategic direction to enhance HR processes and performance metrics across regions.
Responsibilities
Provide strategic direction and ownership of HR Shared Services processes, policies, metrics, and digital enablement
Ensure alignment, standardization, and optimization across multiple HR functions
Lead the integration of people analytics, data governance, and vendor/internal reporting
Own the HR Shared Services technology roadmap, including ServiceNow HRSD, AI/automation initiatives, and data-driven workforce tools
Drive transformation efforts to elevate the HR employee experience and ensure data accuracy
Deliver actionable insights to business leaders
Serve as the process owner for HR Service center
Align end-to-end processes with enterprise goals and employee experience priorities
Champion continuous improvement and policy governance
Requirements
BS/BA required; MS/MBA in Business, HR, Analytics, or Technology preferred
Minimum 10 years of experience in HR Operations, Shared Services, or Digital Transformation leadership
Proven track record in process ownership, HR technology roadmap execution, and large-scale transformation
Strong expertise in HR systems (Workday, ServiceNow HRSD, SuccessFactors, Oracle, etc.) and vendor management
Experience in people analytics, data governance, and policy oversight
Accredited Lean Six Sigma Black Belt, PMP, or equivalent certification preferred
Excellent communication and influencing skills with demonstrated ability to lead cross-functional teams
Strong financial and analytical acumen with the ability to link HR outcomes to business results.
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Many other benefits depending on eligibility
Job title
Lead Director, HR Shared Services Transformation, AI & Analytics
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