Hybrid Lead Director, HR Shared Services Transformation, AI & Analytics

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About the role

  • Lead Director overseeing HR Shared Services transformation, analytics, and technology initiatives at CVS Health. Driving strategic direction to enhance HR processes and performance metrics across regions.

Responsibilities

  • Provide strategic direction and ownership of HR Shared Services processes, policies, metrics, and digital enablement
  • Ensure alignment, standardization, and optimization across multiple HR functions
  • Lead the integration of people analytics, data governance, and vendor/internal reporting
  • Own the HR Shared Services technology roadmap, including ServiceNow HRSD, AI/automation initiatives, and data-driven workforce tools
  • Drive transformation efforts to elevate the HR employee experience and ensure data accuracy
  • Deliver actionable insights to business leaders
  • Serve as the process owner for HR Service center
  • Align end-to-end processes with enterprise goals and employee experience priorities
  • Champion continuous improvement and policy governance

Requirements

  • BS/BA required; MS/MBA in Business, HR, Analytics, or Technology preferred
  • Minimum 10 years of experience in HR Operations, Shared Services, or Digital Transformation leadership
  • Proven track record in process ownership, HR technology roadmap execution, and large-scale transformation
  • Strong expertise in HR systems (Workday, ServiceNow HRSD, SuccessFactors, Oracle, etc.) and vendor management
  • Experience in people analytics, data governance, and policy oversight
  • Accredited Lean Six Sigma Black Belt, PMP, or equivalent certification preferred
  • Excellent communication and influencing skills with demonstrated ability to lead cross-functional teams
  • Strong financial and analytical acumen with the ability to link HR outcomes to business results.

Benefits

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
  • Many other benefits depending on eligibility

Job title

Lead Director, HR Shared Services Transformation, AI & Analytics

Job type

Experience level

Senior

Salary

$100,000 - $231,540 per year

Degree requirement

Bachelor's Degree

Location requirements

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