Hybrid Lead Director, HR Shared Services Transformation, AI & Analytics

at CVS Health

• Job title: Lead Director, HR Shared Services Transformation, AI & Analytics
• Job type: Full Time
• Experience level: Senior
• Salary: $100,000 - $231,540 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Oracle, PMP, ServiceNow
• Location requirements: Hybrid, Cumberland, United States

About the role

• Lead Director overseeing HR Shared Services transformation, analytics, and technology initiatives at CVS Health. Driving strategic direction to enhance HR processes and performance metrics across regions.

Responsibilities

• Provide strategic direction and ownership of HR Shared Services processes, policies, metrics, and digital enablement
• Ensure alignment, standardization, and optimization across multiple HR functions
• Lead the integration of people analytics, data governance, and vendor/internal reporting
• Own the HR Shared Services technology roadmap, including ServiceNow HRSD, AI/automation initiatives, and data-driven workforce tools
• Drive transformation efforts to elevate the HR employee experience and ensure data accuracy
• Deliver actionable insights to business leaders
• Serve as the process owner for HR Service center
• Align end-to-end processes with enterprise goals and employee experience priorities
• Champion continuous improvement and policy governance

Requirements

• BS/BA required; MS/MBA in Business, HR, Analytics, or Technology preferred
• Minimum 10 years of experience in HR Operations, Shared Services, or Digital Transformation leadership
• Proven track record in process ownership, HR technology roadmap execution, and large-scale transformation
• Strong expertise in HR systems (Workday, ServiceNow HRSD, SuccessFactors, Oracle, etc.) and vendor management
• Experience in people analytics, data governance, and policy oversight
• Accredited Lean Six Sigma Black Belt, PMP, or equivalent certification preferred
• Excellent communication and influencing skills with demonstrated ability to lead cross-functional teams
• Strong financial and analytical acumen with the ability to link HR outcomes to business results.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access
• Many other benefits depending on eligibility