Lead Software Engineer II developing high - quality engineering solutions at Best Egg. Collaborating with teams and contributing to scalable, secure systems within financial technology sector.
About the role
- Software Engineer developing internal tools and AI solutions for the User Ops team at Anysphere. Collaborating with operations teams to improve support efficiency using data-driven insights.
Responsibilities
- Design and build internal tools and applications that empower User Ops to deliver exceptional support at scale.
- Build and maintain data pipelines and dashboards that surface actionable insights on ticket volume, resolution times, and support quality.
- Optimize ticket routing and triage systems to get the right issues to the right people faster.
- Develop AI-powered automations that deflect tickets, assist agents, improve documentation, and expand knowledge for all customer-facing Cursor teams.
- Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows.
- Partner with Technical Support Engineers and Community Support Engineers to identify pain points and ship solutions quickly.
Requirements
- Experience building internal tools, developer platforms, or operations infrastructure.
- Strong full-stack engineering skills—you're comfortable owning projects from database to UI.
- Experience with data pipelines, ETL processes, and analytics tooling.
- Familiarity with Cursor and AI-assisted development workflows.
- Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs).
- Strong sense of ownership and a bias for action—you ship fast and iterate based on feedback.
- Self-starter with curiosity, creativity, and a distaste for manual toil.
Benefits
- Be part of a team with a mission to automate coding
- Work in cozy offices in San Francisco and New York
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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