FG
Focus GroupIT Field Engineer
IT Technical Engineer responsible for providing installation and onsite customer support at Focus Group. Delivering high - quality service and troubleshooting network infrastructure issues in the Farnborough area.
About the role
- Engage customers in a courteous and professional manner.
- Anticipate and ensure prompt and efficient attention to customer needs.
- Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs.
- Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents.
- Identify additional service opportunities with customers.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation.
Requirements
- Red seal Heavy duty mechanics or Truck and transport certification is mandatory for this position.
- Locally valid driving permit is mandatory for this position.
- Basic level field service work experience.
- Intermediate level knowledge of and/or experience with engine products.
- Customer service experience.
- Successful candidate must be able to travel to the USA on occasion.
Benefits
- Company Pension Plan
- Medical/Dental/Life Insurance
- Health Savings Account
- Full complement of personal and professional benefits
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