Strategic Analyst at Cruzeiro do Sul Educacional overseeing pricing strategies and business activities while ensuring customer satisfaction and managing relationships.
Responsibilities
Develop strategic plans, implement activities for business, relationship, and/or customer experience and success areas, and coordinate their execution.
Manage customer satisfaction levels and oversee the customer journey within the company.
Manage human and financial resources, advise the board and organizational areas, and implement public relations and ombudsman/complaints-handling initiatives.
Analyze the landscape of these areas, participate in policy decision-making processes and public policy formulation, and manage e-commerce operations.
Assist with the price table and provide recommendations on commercial policies.
Monitor metrics using statistical tools to ensure strong results from the pricing model and identify corrective actions in processes to meet budget targets.
Support the senior analyst in evaluating the effectiveness of commercial actions and propose necessary adjustments to pricing.
Assist with price modeling scenarios that contribute to management decision-making.
Present reports to the management and directorates of the Cruzeiro do Sul group’s business lines.
Systematically monitor the competitive environment by identifying changes in competitors’ portfolios, recurring and new offers and/or new competitors, and the impact of these movements on the respective competitive sets.
Requirements
Education: Bachelor's degree completed or in progress.
IT skills: Microsoft Office suite.
Benefits
Medical insurance
Dental insurance
Meal allowance
Transport voucher
Pharmacy discount program
Total Pass
Tuition scholarships: 2 full scholarships (Undergraduate/Postgraduate) – after 3 months of employment you or an eligible dependent (spouse or children) may begin studying with us
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