Manager of IT Business Relationship Management ensuring quality engagement between business stakeholders and IT. Responsible for leading and developing a high - performance team and driving strategic initiatives.
About the role
- Microsoft Dynamics 365 F&O – SCM Manager at Crowe ensuring stability and effectiveness of D365 F&O in supply chain operations. Collaborate with various teams to drive solutions and improve process outcomes.
Responsibilities
- Provide expert support and consulting for D365 F&O Supply Chain modules (Inventory Management, Procurement and Sourcing, Sales and Marketing, Warehouse Management, Asset Management)
- Provide priority support for high severity cases identifying options to get past the initial issue and deliver the necessary long-term solution
- Collaborate with internal teams and clients as needed for deliver root cause analysis for these cases
- Monitor and respond to incidents and service requests within defined SLAs
- Evaluate reported issues to identify where they stem from and work with the necessary team to resolve
- Prepare/maintain support documentation, configuration guides and process documentation
- Support implementation of enhancements through the full software development life cycle
- Support period-end/year-end business activities
- Guide clients on best practices for configuration/processes and internal controls within D365 F&O
- Continuous self-learning of new features/functionality/technologies as well as guiding younger team members on their cases/career
Requirements
- Bachelor’s or Master’s degree in Supply Chain, Business, Information Technology, or related field
- Minimum 5 years of hands-on experience with D365 F&O
- Strong functional knowledge of D365 F&O SCM modules (Inventory, Procurement, Product Information Management, Warehouse Management)
- Microsoft certifications for Dynamics 365 Supply Chain Management (preferred)
- Exceptional analytical and problem-solving skills
- Clear, confident English communication – comfortable engaging directly with U.S. counterparts during the alternate shift
- Ability to manage multiple client expectations and work in a fast-paced environment
- Experience supporting integrations between D365 SCM and 3PL, shipping carriers, or EDI platforms
- Familiarity with manufacturing and distribution best practices
- Experience with multi-entity or global deployments
Benefits
- Comprehensive benefits package
- Opportunities for career growth and leadership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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