Sales Operations Business Partner working with global Sales leaders on key projects and initiatives. Delivering business insights and driving operational efficiency in the global Sales organization.
About the role
- Director of Operations driving operational excellence across Croud, a digital marketing agency. Collaborating closely with senior stakeholders to align operations and strategic objectives.
Responsibilities
- Drive operational excellence across the agency, ensuring a seamless balance between people, processes, and commercial performance.
- Develop and implement strategies that optimise time operations, resource management, and overall efficiency, while enabling sustainable growth.
- Work closely with senior stakeholders - including global Executive Leaders, global Operational roles, Project Management, Channel Directors, and Finance.
- Embed data-driven decision-making and enhance operational effectiveness.
- Align agency-wide operations with strategic objectives.
- Lead agency wide change management approach via communication, education and training of leaders and their teams on Operational Excellence and our systems to drive adoption and mindset shift.
- Create and lead a systemised approach to agency wide reporting of time operations to deliver high standards of data accuracy and regular commercial performance checks.
- Collaborate with the Project Management team and other relevant leaders and operational roles.
Requirements
- Proven leadership experience in operations, ideally within a fast-paced, service-oriented, or agency environment, with a track record of driving commercial success through operational strategies.
- Proven expertise in resource management, financial analysis, and time operations, with the ability to implement data-driven strategies that enhance efficiency and profitability.
- Strong commercial acumen with experience in aligning operational strategies with business growth objectives and achieving measurable financial impact.
- Exceptional stakeholder management skills, with the ability to influence and collaborate effectively across all levels, including senior leadership and department heads.
- Strategic mindset with a hands-on approach, capable of balancing high-level decision-making with operational execution.
- Proven experience in change management and process optimisation, with the ability to lead teams through transformation and innovation.
- Inspirational leadership and team development capabilities, fostering high performance, engagement, and a strong agency culture.
- Proactive problem-solving and adaptability, with the ability to anticipate challenges and implement solutions that drive continuous improvement.
Benefits
- Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
- 25 days holiday a year
- Discretionary annual performance based incentive
- Sale commission
- Recruitment referrals bonus
- Health & Wellbeing contribution
- 2 Recharge Days each holiday year
- Ride to Work scheme
- Railcard Season Ticket loan
- Home office chair and home office screen
- Free fruit, breakfast cereals, snacks and tea & coffee in the office
- Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
- Life insurance and income protection
- Private Medical Insurance
- Pension
- Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
- IPA Membership
- Peer to peer recognition scheme 'bonusly'
- Team off-sites/regular socials
- Year-round holiday parties
- Flexible working options
- Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales & Operations Estimator preparing accurate estimates for pavement maintenance at EverLine Coatings. Building client relationships and ensuring cost - effective project delivery in Nashville.
Divisional Vice President of Operations at DaVita Integrated Kidney Care overseeing operations for kidney care services. Leading a large team of healthcare professionals dedicated to patient care and clinical excellence.
Supervisor Operations overseeing logistics operations to ensure efficient workflows at QVC eDistribution in Hückelhoven. Leading and developing teams to achieve operational excellence.
Claims Supervisor managing Medicaid operations and team performance in Helena, MT. Responsible for claims processing, staff management, and operational improvements.
Registered Nurse providing comprehensive patient care in a rural hospital setting. Collaborating with a multidisciplinary team to ensure high - quality medical care and patient safety.
Loan Operations Commercial Loan Closer ensuring smooth and timely closing of commercial loans. Collaborating with internal and external stakeholders in Atlanta office environment.
Hub Operations Lead at Stryker managing inventory and order processing in Bengaluru. Ensuring compliance with industry standards while coordinating logistics and sales team communications.
Contract Administrator for Sales Operations at Philips ensuring accurate contract processing and supporting sales teams with contracting functions. Collaborating with multiple functions for effective management.
Operations Supervisor managing day - to - day operations of a chemical distribution branch in Houston. Ensuring compliance and leading safety programs in a large facility.