International Operations Specialist responsible for 24/7 medical and security assistance. Managing cases, coordinating support solutions, and ensuring client satisfaction in a multicultural team.
About the role
- Retail Operations Manager driving operational excellence across retail stores in Malaysia. Leading strategic initiatives, performance analysis, and cross-functional collaboration for the company's retail operations.
Responsibilities
- Lead the development and implementation of retail operational strategies, processes, and standards across Malaysia to drive performance and efficiency.
- Partner with the Head of Central Retail Operations to identify opportunities for operational improvement and innovation.
- Serve as the primary liaison between Malaysia stores and Regional HQ for all retail operations matters, ensuring clear and consistent communication.
- Oversee the rollout of regional retail initiatives and pilot projects, ensuring timely execution and stakeholder alignment.
- Monitor and analyze store performance metrics (e.g., conversion rates, sales vs. targets, KPIs) to identify trends and recommend actionable insights.
- Lead the planning and coordination of retail team meetings, leadership visits, and cross-market collaboration.
- Project manage end-to-end operational readiness for new store openings, retail events, pop-ups, including timelines, task coordination, and stakeholder alignment.
- Collaborate with cross-functional teams (real estate, construction, merchandising, IT, HR) to ensure smooth execution of store launch plans.
- Develop and implement store opening playbooks and checklists tailored to the Malaysia market.
- Coordinate training, staffing, systems setup, inventory delivery, and operational handover for new stores.
- Ensure compliance with brand standards and operational excellence from day one of store launch.
- Support post-opening reviews and continuous improvement initiatives.
- Oversee procurement and vendor management for retail operations, ensuring cost-effectiveness and compliance.
- Manage inventory levels for store packaging and supplies, ensuring timely replenishment.
- Supervise access management and data accuracy across retail systems and tools.
- Ensure timely distribution of uniforms and operational materials to store teams.
- Coordinate and oversee stock take schedules and ensure compliance with inventory procedures.
Requirements
- Bachelor’s degree in Business Administration, Retail Management, or related field.
- Minimum 5–7 years of experience in retail operations, with at least 2 years in a managerial or supervisory role.
- Proven track record of driving operational improvements and managing cross-functional projects.
- Strong analytical skills with the ability to interpret data and translate into actionable strategies.
- Excellent communication and stakeholder management skills.
- Experience working in a multi-store retail environment in Malaysia.
- Ability to travel domestically regularly and to periodically to Singapore.
Benefits
- Health insurance
- Employee discounts
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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