Junior Client Success Manager at Root focusing on enterprise client engagement and product adoption. Collaborating with various teams to ensure client satisfaction and success while nurturing long - term relationships.
About the role
- Customer Success Manager enhancing existing client relationships for a SaaS platform in construction intelligence. Focusing on onboarding and usage analysis, collaborating with sales and product teams.
Responsibilities
- Management and development of existing customer relationships
- Ensuring successful onboarding and active use of the platform
- Identifying upselling and cross-selling opportunities
- Analyzing customer needs and deriving suitable solutions
- Close collaboration with Sales, Marketing, and Product
- Monitoring relevant KPIs and continuously optimizing the customer portfolio
Requirements
- 2–3 years of professional experience in Customer Success, Account Management, or comparable roles in the SaaS environment
- Excellent German and English skills (at least C1)
- Strong communication and presentation skills
- Proactive, open, and structured working style
- Willingness to work hybrid in Munich (2–3 home office days per week)
Benefits
- Permanent employment contract
- Unlimited vacation
- Hybrid work (Munich)
- Wellpass/fitness benefits
- Team events
- Learning budget
- International team culture
- Dog-friendly office
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