Customer Success Manager helping global brands adopt and utilize Brainsuite's AI platform for creative effectiveness and brand insights.
About the role
- Customer Success Manager for a growing SaaS company using AI for construction projects. Building customer relationships and ensuring effective platform use in Munich.
Responsibilities
- Manage and further develop existing customer relationships
- Ensure successful onboarding and active platform adoption
- Identify upselling and cross-selling opportunities
- Analyze customer needs and derive appropriate solutions
- Work closely with Sales, Marketing, and Product teams
- Monitor relevant KPIs and continuously optimize the customer portfolio
Requirements
- 2–3 years of professional experience in Customer Success, Account Management, or comparable roles in a SaaS environment
- Excellent German and English skills (at least C1)
- Strong communication and presentation skills
- Proactive, open, and structured working style
- Willingness to work hybrid in Munich (2–3 remote days per week)
Benefits
- Permanent (open-ended) employment contract
- 30% variable compensation
- Unlimited vacation
- Hybrid work (Munich)
- Wellpass/fitness benefits
- Team events
- Learning budget
- International team culture
- Dog-friendly office
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