Senior Technical Writer at TaskUs creating documentation and processes for exceptional customer experiences. Collaborating with teams to enhance internal documentation for disruptive companies.
About the role
- Technical Writer collaborating with R&D team to produce documentation for Critical Manufacturing's MES software. Involves creating content for users and developers including guides and tutorials.
Responsibilities
- Write, test and document product features according to Critical Manufacturing’s user and developer documentation best practices and guidelines, to translate complex information into clear and effective content
- Work closely with developers and technical experts to obtain an in-depth understanding of the product and ensure the accuracy of the documentation
- Develop extensibility documentation to help third-party developers build on top of our platform
- Act as a customer advocate, ensuring the documentation meets the needs of the user and is highly available to them
- Manage updates and revisions of the documentation
- Contribute to establishing best practices and standards for technical documentation within the organization
- Leverage AI-assisted tools to improve documentation workflows, including proofreading, content enhancement, summarization, snippet generation, consistency checks, and experimentation with new AI-based documentation practices
Requirements
- Ability to translate complex engineering procedures into simple and clear instructions
- Ability to read and understand code (e.g., JavaScript, Python, C#, or similar)
- Ability to write in explanatory and procedural styles for multiple audiences and personas
- Familiarity with tools for writing and publishing technical documentation (e.g., Markdown, Confluence, MkDocs, Docusaurus, or similar) and API specification (Swagger/OpenAPI/docfx or similar)
- An automation mindset to retrieve, review and publish information from multiple sources
- Excellent English skills – spoken and written
- Strong attention to detail and creative thinking skills
- Basic knowledge of modern AI tools (e.g., ChatGPT, Copilot, or similar) and willingness to experiment with them to improve documentation quality and productivity
- What we consider a plus (not mandatory):
- Background in software development, programming, or working closely with developers
- Experience documenting extensible systems or platforms, API documentation with conceptual guides
- Experience in dealing with software development teams
- Technical expertise in navigating large codebases
- Experience working in an Agile software development environment
- Familiarity with CI/CD and modern DevOps practices
- Understanding of version control systems like Git
- Experience creating automation scripts in Python or other scripting languages
- Experience designing or improving documentation workflows using AI-powered tools
Job title
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