Prozessmanager overseeing strategic development and implementation of AI strategy in financial services center. Responsibilities include project management and stakeholder communication in Stuttgart.
Responsibilities
Strategic development and operational implementation of the AI strategy (AI bots & applications) in the Service Center
Development of a target vision and architecture
Establishment of governance, implementation of reports & KPIs, and independent coordination with internal and external stakeholders
Responsibility for, management and further development of bots, especially chatbots and voicebots
Taking on project management tasks in the context of introducing new products or providers in coordination with internal departments such as Data Protection, Compliance, IT and Legal
Management of product and service providers including cost and contract management
Coordinating special tasks for the Operations area
Requirements
Completed degree in Business Administration, (Business) Informatics or a comparable field
Several years of professional experience in a comparable role in the financial sector or in management consulting with a focus on banking
Experience with AI, bots, managing external service providers and project work
Strong analytical and conceptual skills as well as a structured and independent way of working
Good MS Office skills, particularly Excel, PowerPoint and Visio
Very good German and English skills
Benefits
30 days of vacation and, additionally, two company holidays on December 24 and 31
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