Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Junior Collection Consultant at Creditas managing client accounts and collections. Enhancing customer relationships through personalized communication and support in the Morumbi area of São Paulo.
Responsibilities
- Manage the collections portfolio — initial phase — conducting direct collections with Creditas customers;
- Collect on accounts in the portfolio by identifying reasons for customer delinquency and proposing effective solutions to reduce defaults;
- Communicate in a personalized, empathetic, consultative, informative and comprehensive manner with customers, aiming to provide the best possible experience during the collections process;
- Provide customer support and answer questions about the product and the process via email, phone (auto-dialer), chat and WhatsApp.
Requirements
- High school diploma;
- Proven professional experience in Collections and in the customer journey;
- Proven experience handling high-volume processes and workloads;
- Knowledge of multiple channels (auto-dialer, email and chat);
- Excellent written and spoken Portuguese;
- Strong organization and attention to detail;
- Agility, resilience and ability to work under pressure;
- Analytical mindset and a focus on continuous process improvement;
- Quick, proactive reasoning to understand and resolve issues;
- Availability for hybrid work: required to attend our office in the Morumbi area of São Paulo once per week.
Benefits
- Health Plan (Alice)
- Dental Plan (SulAmérica)
- Wellz: 100% free therapy sessions
- Wellhub: access to gyms and studios
- Creditas Endurance: incentive program for high-impact sports
- Pharmacy partnership (Univers)
- Life Insurance (Porto Seguro)
- Birthday day off
- Extended parental leave: 6 months for birth mothers and 35 days for non-birthing parents
- Family Care: support program for new parents
- Childcare allowance
- Allowance for dependents with disabilities (PCDs)
- SESC: access to SESC facilities for you and your dependents
- Meal voucher (VR): flexible benefits card (Creditas Card)
- Payroll-deductible loans (Creditas Benefits)
- Salary advance (Creditas Benefits)
- Discounts on insurance (Minuto Seguros)
- Access to exclusive financial education content in the Creditas app
- PPR: profit-sharing program (performance-related bonus)
- Education and development incentives
- Flexible work model
- Free bike rack at the office
- Partnered parking at the office (subject to internal availability)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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