Senior Complex Resolution Analyst responsible for handling complex OMNI issues and adjustments. Engaging in remediation research projects and coaching lower level professionals for effective operations.
About the role
- Project Manager/Analyst managing project lifecycle at Create IT. Ensuring project delivery aligns with business objectives in a hybrid work environment.
Responsibilities
- Oversee the full project lifecycle, from definition through to delivery.
- Gather requirements, analyze needs, and translate them into clear specifications for technical teams.
- Create and maintain work plans, priorities, risks, and timelines.
- Facilitate communication between teams, ensure alignment, and remove impediments.
- Prepare documentation, progress reports, and support materials for internal and external clients.
- Help improve work processes and management practices.
Requirements
- Degree in Management, Engineering, Computer Science or a related field.
- Experience in project management, functional analysis, or related areas.
- Strong communication, organizational, and critical thinking skills.
- Comfortable working with multiple teams and managing concurrent priorities.
- Collaborative mindset and proactive attitude.
- Knowledge of Agile methodologies (e.g., Scrum) or other product/project management methodologies.
- Fluent in Portuguese and English.
Benefits
- Competitive Compensation & Additional Benefits: We recognize your contributions to our growth.
- Health & Wellbeing Benefits: Comprehensive medical, dental, and vision coverage.
- Flexible Work Environment: Remote work options and flexible hours to support work–life balance.
- Professional Growth: Continuous learning opportunities, such as courses, workshops, and certifications.
- Team-Building Activities: Regular events and outings to foster a collaborative and enjoyable workplace.
- Offsite: Annual 3-day company retreat.
- Game Zone: Whether you prefer foosball, arcade games, Nintendo Switch or anything else, we love seeing your competitive spirit in action!
- Cutting-Edge Technology: Access to the latest tools and resources to excel in your role.
- Impactful Work: Be part of exciting application modernization projects focused on increasing business value for our clients.
- Additional Days Off: Enjoy two extra days off (Carnival and either a bridge holiday or your birthday).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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