Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
- Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email) utilizing strong problem-solving and technical skills.
- Guinness Accreditation: Participate in the Guinness accreditation program to become a certified product and technical expert.
- Field & Office Collaboration: Collaborate closely with Diageo Engineers in both field and office settings to gain hands-on experience, enhance technical knowledge, and develop a comprehensive understanding of bar and cellar operations.
- Skill Enhancement: Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
- Industry Knowledge: Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.
Requirements
- Applicants: must be aged 18+
- Language Skills: Fluency in English (written and spoken).
- Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
- Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
- Organisational Skills: Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
- Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
- Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.
- Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.
- Previous bar experience: a plus
Benefits
- Start Date: 4th January 2026
- Hours: 37.5 hours per week
- Work Schedule: Monday-Sunday. Rotating shifts to be worked between 8am & 6pm with rotational weekends (lieu days given)
- Salary: £24,500.00 per year
- performance Bonus: up to £1000 per year
- Holidays: Paid Bank Holidays + 1 Extra Day in Lieu
- Work Model: Hybrid - Office 2 days per week
- Training: 2 weeks from the office
- Office Location: Thame
- Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Company Pension: Plan to help you save for retirement.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
JE
JOTELULU EspañaIT Support Engineer
IT Support Engineer providing exceptional technical support and assistance for cloud services. Collaborating with partners to ensure satisfaction and effective onboarding in a dynamic environment.
CO
ContentsquareIT Support Engineer
IT Support Engineer providing first - line technical support globally for Contentsquare. Managing hardware and software issues, onboarding processes, and IT inventory for US operations.
SO
Technical Support Analyst providing first - level support to clients using various applications. Involves troubleshooting, issue escalation, and ensuring customer satisfaction in São Paulo.
LG
LSEG (London Stock Exchange Group)Senior Engineer, Applications Support
Senior Engineer Applications Support Engineering providing support for Managed File Transfer and Workload Scheduling. Collaborating with a team to enhance automation and operational efficiency.
HG
Hermann Sewerin GmbHTechnical Support Manager
Technical Support Manager developing and coordinating support processes at Hermann Sewerin GmbH. Focusing on customer interaction and innovative AI - assisted tools in technical support.
RE
ResMedWorkday Support Analyst
Workday Support Analyst developing and maintaining IT applications based on business requirements for ResMed. Collaborating with stakeholders and managing technical solutions for the HCM platform.
2I
2 Circle, Inc.Technical Analyst
Technical Analyst supporting B - 1 Flight Systems at 2 Circle, Inc. with expertise in aircraft maintenance and program management.
CA
CareATCSupport Analyst I
Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.
Level 2 Support Analyst troubleshooting advanced application issues for Civica, a GovTech software provider focused on public services. Collaborating with teams to enhance and resolve customer support cases.