Hybrid Technical Support Advisor

at CPM International

• Job title: Technical Support Advisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £24,500 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Thame, United Kingdom

About the role

• Technical Support Advisor handling customer inquiries and technical support for Diageo. Collaborating closely with engineers to understand bar and cellar operations.

Responsibilities

• Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
• Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email) utilizing strong problem-solving and technical skills.
• Guinness Accreditation: Participate in the Guinness accreditation program to become a certified product and technical expert.
• Field & Office Collaboration: Collaborate closely with Diageo Engineers in both field and office settings to gain hands-on experience, enhance technical knowledge, and develop a comprehensive understanding of bar and cellar operations.
• Skill Enhancement: Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
• Industry Knowledge: Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.

Requirements

• Applicants: must be aged 18+
• Language Skills: Fluency in English (written and spoken).
• Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
• Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
• Organisational Skills: Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
• Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
• Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.
• Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.
• Previous bar experience: a plus

Benefits

• Start Date: 4th January 2026
• Hours: 37.5 hours per week
• Work Schedule: Monday-Sunday. Rotating shifts to be worked between 8am & 6pm with rotational weekends (lieu days given)
• Salary: £24,500.00 per year
• performance Bonus: up to £1000 per year
• Holidays: Paid Bank Holidays + 1 Extra Day in Lieu
• Work Model: Hybrid - Office 2 days per week
• Training: 2 weeks from the office
• Office Location: Thame
• Additional Perks:
• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Company Pension: Plan to help you save for retirement.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.