IT Support Engineer providing technical support to clients while working with a dynamic IT team. Involves client interactions and on - site support in Central Coast California areas.
About the role
- Technical Support Advisor handling customer inquiries and technical support for Diageo. Collaborating closely with engineers to understand bar and cellar operations.
Responsibilities
- Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
- Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email) utilizing strong problem-solving and technical skills.
- Guinness Accreditation: Participate in the Guinness accreditation program to become a certified product and technical expert.
- Field & Office Collaboration: Collaborate closely with Diageo Engineers in both field and office settings to gain hands-on experience, enhance technical knowledge, and develop a comprehensive understanding of bar and cellar operations.
- Skill Enhancement: Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
- Industry Knowledge: Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.
Requirements
- Applicants: must be aged 18+
- Language Skills: Fluency in English (written and spoken).
- Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
- Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
- Organisational Skills: Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
- Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
- Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.
- Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.
- Previous bar experience: a plus
Benefits
- Start Date: 4th January 2026
- Hours: 37.5 hours per week
- Work Schedule: Monday-Sunday. Rotating shifts to be worked between 8am & 6pm with rotational weekends (lieu days given)
- Salary: £24,500.00 per year
- performance Bonus: up to £1000 per year
- Holidays: Paid Bank Holidays + 1 Extra Day in Lieu
- Work Model: Hybrid - Office 2 days per week
- Training: 2 weeks from the office
- Office Location: Thame
- Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Company Pension: Plan to help you save for retirement.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
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