Customer Service Representative responsible for assisting clients with their health insurance inquiries via telephone. Ensuring excellence in service and compliance with regulations while documenting all interactions.
About the role
- Customer Service Representative at CPM CX Centre handling inquiries in Greek, Spanish, and English. Providing exceptional customer service and resolving issues efficiently in a hybrid work environment.
Responsibilities
- Customer Support: Handle inbound customer inquiries via phone, email, and social media.
- Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.
- Problem-Solving: Efficiently resolve customer issues and complaints.
- Product Knowledge: Develop a deep understanding of our products and services.
- Brand Advocacy: Promote our brand values and maintain a positive brand image.
- Maintain Accurate Records: Ensure the accuracy and up-to-date status within the Salesforce CRM.
Requirements
- Fluency in Greek: Demonstrated excellence in written and spoken Greek, including exceptional grammar and spelling.
- Strong Spanish & English Proficiency: Fluency in both written and spoken Spanish & English.
- Customer-Centric Approach: Positive, enthusiastic, and friendly demeanour with strong interpersonal and communication skills.
- Interpersonal Skills: Strong listening, influencing, and negotiation skills.
- Resilience and Adaptability: Ability to perform effectively under pressure, think quickly, and resolve challenging situations.
- Customer Service Excellence: Proven ability to handle customer complaints and difficult situations with professionalism and empathy.
Benefits
- Start Date: February 2026.
- Hours: 25 hours/week.
- Work Schedule: Monday to Friday from 9:00 am to 2:00 pm.
- Holidays: 24 calendar days (pro-rata).
- Work Model: Hybrid (6 days per month at the office).
- Training: 2 weeks of training.
- Office Location: Barcelona (La Sagrera).
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
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