Claims Specialist resolving customer claims related to pricing, quality, and transport issues. Joining Newell Brands for a dynamic hybrid role in Prague.
About the role
- Auto Claims Specialist at Cox Automotive resolving customer claims and facilitating vehicle arbitration. Managing the arbitration process, inspecting post-sale transactions, and ensuring adherence to policies.
Responsibilities
- Facilitates the resolution of customer claims and concerns after a sale
- Responsible for the timely and successful arbitration of vehicles between buyer and seller
- Works to gain familiarity with fundamental arbitration concepts, procedures, standards, policies, and systems
- Organizes and manages sale day activities including post sale inspections and sale day arbitrations
- Reviews customer claims to verify they meet Manheim's National Arbitration policies
- Investigates basic, less complex cases or those requiring more prescriptive decision making
- Interfaces with all departments involved in the complaint
- Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication
- Evaluates claims by obtaining, comparing, evaluating, and validating various forms of information
- Prepares and facilitates communications for resolution
Requirements
- High School Diploma or equivalent required
- Bachelor’s degree preferred
- Previous experience in claims management and/or problem and conflict resolution preferred
- Claim adjuster experience is a plus
- 1-2 years of experience in areas of responsibility
- 1+ years of automotive, mechanical, and/or body shop experience preferred
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
- Health care insurance (medical, dental, vision)
- 401(k) matching
- Flexible working hours
- Professional development opportunities
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