Client Success Manager responsible for growing subscription revenue for Autotrader products. Managing relationships with automotive dealers in the Parkersburg, WV area.
Responsibilities
Meet/exceed revenue, retention, and referral goals.
Manage Sales Pipeline and Forecasting.
Maximize utilization of multiple sales enablement systems, tools, and analytics.
Ensure dealer expectations are exceeded.
Expand relationships with multiple decision makers at dealer clients to maximize revenue & minimize cancellations.
Provide a data-driven consultative assessment of their operational challenges and needs; own, deepen, and continually build the relationship with their dealers.
Reinforce value proposition with content and data through monthly ROI business reviews.
Leverage qualitative and quantitative data, including market insights, to assist dealers in making educated business decisions.
Identify cross-sell and upsell opportunities within a portfolio of assigned accounts.
Support sales partners from other business units to discover, design, and propose solutions to meet dealer objectives.
Advocate for assigned dealers during the implementation and onboarding of solutions.
Respond and route customer issues to the appropriate point of contact or business unit.
Requirements
Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
Automotive industry or advertising media experience preferred.
Experience working in a field-based environment.
Extensive knowledge and experience with social media, digital advertising, and internet platforms.
Demonstrated proficiency and knowledge in various technologies such as CRMs and Analytic Tools.
Valid driver’s license required.
Benefits
A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
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