Customer Experience Account Manager generating revenue for assigned accounts and enhancing customer relationships. Collaborating across departments to provide excellent service and support in Romania.
About the role
- Customer Care Specialist resolving client needs efficiently and effectively for Cox Automotive. Engaging clients and providing best-in-class service while managing a high volume of tasks.
Responsibilities
- Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issues and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed established key performance criteria
- Provide excellent client service and advocacy
- Work across the organization as needed to resolve client requests
- Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
- Dispatch available vehicles to clients across all regions on an inbound basis
- Effectively communicate to the client how to use any of our client facing tools
- Perform other duties as deemed necessary by management
Requirements
- High School Diploma or GED required; College degree preferred (or equivalent experience)
- Minimum of 4 years of customer service experience or the equivalent
- Auction and/or logistics/transportation knowledge a strong plus
- Excellent oral and written communications skills, particularly in a phone or email context
- Attention to detail and follow-through
- Demonstrated ability to adapt in a changing environment
- Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
- Demonstrated experience being a customer-focused, service-oriented professional
- To be employed in this role, you’ll need to clear a pre-employment drug test.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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