Customer Experience Account Manager generating revenue for assigned accounts and enhancing customer relationships. Collaborating across departments to provide excellent service and support in Romania.
About the role
- Customer Care Specialist at Athena Home Loans connecting with customers and resolving their inquiries. This entry-level role offers valuable exposure in the financial services sector.
Responsibilities
- Connect and provide exceptional levels of service to Athena customers by phone, SMS and email
- Assist customers with general loan application queries and document submissions
- Learn how home loans work and different lending products
- Resolve customer matters and escalate complex matters
- Be the voice of customers internally and champion ideas to make our products and processes even better
Requirements
- You are a motivated individual, either have finished or currently in your final year of studies at university/TAFE in either a finance, business or similar degree
- You have a keen interest in the financial services sector
- You have excellent written, oral and interpersonal communication skills
Benefits
- Full training & mentorship
- Career growth & opportunity
- Flexible and casual working environment
- Ability to work from home
- Wellbeing program to support your physical, mental, social and financial health
- Perks program with access to discounts to everyday expenses
- Fantastic team culture with monthly event
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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