Sr Director managing Experience Measurement & Insights for Travelers. Leading innovative approaches to enhance customer and employee experiences with data - driven insights.
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Hybrid Director, Vendor Performance Management – Client Solutions and Delivery
Posted 3 months ago
About the role
- Director leading strategic development and operational execution of Cox Automotive’s Service Provider Network. Driving innovation in service delivery and optimizing vendor management across the organization.
Responsibilities
- Lead the strategic development and operational execution of Cox Automotive’s Service Provider Network (SPN)
- Shape and scale a digitally connected, data-driven service ecosystem that supports nationwide vendor relationships, ensures compliance, and delivers exceptional client experiences
- Drive innovation in service delivery, optimize vendor management, and lead cross-functional initiatives to elevate operational efficiency and customer satisfaction
- Define and execute the long-term vision for SPN operations, aligning with broader organizational goals
- Lead transformation initiatives to evolve SPN into a high-growth, scalable model using proprietary fleet technology and automated service platforms
- Serve as the executive sponsor for service provider advocacy
- Develop and implement a comprehensive performance management framework for service providers
- Regularly assess service provider performance using data-driven analytics
- Facilitate quarterly and annual performance reviews with service providers
- Oversee day-to-day SPN operations including vendor onboarding, insurance compliance, dispute resolution, and service delivery
- Collaborate with internal teams (Product, Sales, Finance, Customer Care)
- Manage and mentor a team of SPN specialists and operational staff
Requirements
- Minimum Bachelor’s degree in a related discipline and 10 years’ experience in a related field (fleet maintenance, fleet services, etc.)
- 5+ years’ experience in a management or leadership role
- Proven track record in scaling vendor networks, management compliance, and leading cross-functional teams
- Expertise in process improvement, operational excellence, and change management
- Strong executive communication, negotiation, and relationship-building skills
- Demonstrated ability to thrive in a dynamic, fast-paced environment
- Preferred Degree in related discipline strongly desired
- To be employed in this role, you’ll need to clear a pre-employment drug test
Benefits
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
- Seven paid holidays throughout the calendar year
- Up to 160 hours of paid wellness annually for their own wellness or that of family members
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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