Hybrid Client Solutions Manager – Major Accounts

at Cox Enterprises

• Job title: Client Solutions Manager – Major Accounts
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $102,000 - $153,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Atlanta, United States

About the role

• Client Success Manager managing major accounts for Cox Automotive in the Atlanta area. Fostering relationships with dealership contacts to drive revenue and ensure client satisfaction.

Responsibilities

• Build and grow long-term, trusting relationships with a range of contacts at assigned dealerships, including the highest level in each rooftop.
• Identify whitespace opportunities at the rooftop level and grow revenue with connected strategies alongside C-Suite partners.
• Monitor and analyze product performance and client business and performance trends.
• Train customers to use core Cox Automotive Media and Software products.
• Serve as a first point-of-contact for dealer issues; diagnose and resolve customer concerns and technical issues in a timely manner.
• Contribute to strategic account planning, identifying opportunities and risks for each account.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
• The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.
• 2+ years working in an Autotrader Client Solutions Manager capacity preferred.
• Previous experience in the automotive industry strongly preferred.
• Previous experience in media, advertising (preferably digital); knowledge of competitive landscape, rates and selling points preferred.
• Previous experience using a Customer Relationship Management system preferred.
• Previous experience meeting face-to-face with customers preferred.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.