Senior Principal Delivery Manager overseeing Healthcare portfolio at Horizontal Digital. Driving delivery excellence and building client relationships with strategic digital solutions.
About the role
- Dispatch Manager overseeing successful execution of customer freight delivery and managing assigned fleet at Cowan Systems. Leading dispatcher with a focus on safety, compliance, and driver satisfaction.
Responsibilities
- Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system.
- Maintain highest driver relationship and satisfaction of new and tenured drivers by:
- Actively onboarding new drivers following the 12 week onboarding process
- Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals
- Auditing driver manifests for pay accuracy and workload balance
- Advocate for driver in relation to executable plans
- Effectively communicate policy changes, schedule changes, etc. to the fleet.
- Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position.
- Coach where performance improvement is needed.
- Participate in pre-trip inspections with drivers on a regular basis.
- Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned.
Requirements
- Bachelor's degree preferred or substituted with 4 years of similar experience
- 2 years of dispatching CDL Class A truck drivers
- Computer applications experience and proficiency in Microsoft Office
- TMS experience desired. TMW preferred
- Working knowledge of DOT, OSHA and related safety regulations
- Excellent customer service, problem solving, and decision making skills
- Ability to develop a working knowledge of all terminal operation aspects
- Travel may be required as dictated by the customer/business
- Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone.
- Must occasionally lift and/or move up to 10 pounds
Benefits
- Full benefits - Medical, Vision, and Dental
- Life, Short- and Long-Term Disability
- PTO (sick & vacation)
- 401K
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