Problem Manager leading cross - functional teams to analyze complex incidents and enhance operational resilience at S&P Global. Working collaboratively to drive continual improvement and regulatory compliance.
BM
Hybrid Lead Infrastructure Engagement Manager
Posted 2 months ago
About the role
- Lead Infrastructure Engagement Manager managing infrastructure programs critical to BCBSMA's operations. Collaborating with technical teams and business stakeholders to ensure success.
Responsibilities
- Collaboration with Application Development, Infrastructure, and 3rd party vendors to ensure the delivery of the Infrastructure Programs enables both current and future business needs
- Communicate effectively with internal colleagues as well as IT management to set clear expectations from a timeline, functionality, and service delivery perspective.
- Routinely assess infrastructure programs and recommend ideas for continuous improvement and/or automation opportunities
- Identify and baseline Key Performance Indicators (KPIs) for critical infrastructure programs
- Act as a liaison between infrastructure technology partners/vendors and other business areas
- Manage complex technical issues and projects with insourced, outsourced, and 3rd party teams.
- Deliver Audit/Compliance responses in a thoughtful, strategic, and articulate manner
- Ability to manage multiple Infrastructure Programs with a continuous learning mindset
- Foster strong working and interpersonal relationships.
- Solid foundational knowledge of IT: Systems, Network, Desktop Cloud, Databases, App/Dev, etc.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, and/or related job experience.
- Requires at least 10+ years of Information Technology job experience.
- Experience working for a highly regulated organization, preferably within healthcare, along with detailed knowledge of HiTrust, SOC2, HIPAA, and NIST security compliance frameworks.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
- suite of well-being benefits
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