Senior Principal Delivery Manager overseeing Healthcare portfolio at Horizontal Digital. Driving delivery excellence and building client relationships with strategic digital solutions.
About the role
- Dispatch Manager overseeing successful execution of freight delivery for Cowan Systems. Leading a team of drivers and ensuring high standards of customer satisfaction and safety.
Responsibilities
- The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet.
- Direct and indirect reports consisting of Professional Drivers.
- Effectively dispatch a fleet using proper procedures for real-time management of freight and drivers ensuring high level of data accuracy within the system.
- Maintain highest driver relationship and satisfaction of new and tenured drivers by: Actively onboarding new drivers following the 12 week onboarding process, regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals, auditing driver manifests for pay accuracy and workload balance, advocate for driver in relation to executable plans.
- Effectively communicate policy changes, schedule changes, etc. to the fleet and participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager.
Requirements
- Bachelor's degree preferred or substituted with 4 years of similar experience
- 2 years of dispatching CDL Class A truck drivers
- Computer applications experience and proficiency in Microsoft Office
- TMS experience desired. TMW preferred
- Working knowledge of DOT, OSHA and related safety regulations
- Excellent customer service, problem solving, and decision making skills
- Ability to develop a working knowledge of all terminal operation aspects
Benefits
- Full benefits - Medical, Vision, and Dental
- Life, Short- and Long-Term Disability
- PTO (sick & vacation)
- 401K
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