IT&D Director leading large - scale, complex infrastructure transformation initiatives at Reckitt. Responsible for strategic oversight and cross - functional alignment to deliver resilient and scalable infrastructure platforms.
About the role
- Customer Value Director representing Coupa to customers and driving success strategies for engagement and retention. Collaborating across teams to deliver value and improve customer relationships.
Responsibilities
- Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live. As such, they provide three critical functions:
- Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
- Provide communication to customers regarding Coupa, new product capabilities and other critical information.
- Specific goals center on the following:
- Customer success, value identification and measurement
- Customer referenceability
- Customer renewal and growth of annual contract value.
- Customer solution expansion
- Participate in customer value framework workshops
- Develop and drive value plan
- Conduct scheduled customer check-ins
- Drive periodic business/value reviews
- Manage renewals
- Monitor customer performance.
- Manage customer relationships
- Establish role as trusted advisor
- Coordinate Coupa internal resources as needed
- Share best practices ideas, product information, and relevant Coupa news
- Support/drive customer campaigns
Requirements
- Strong P2P or S2C domain expertise
- Strong background in customer / client management.
- Entrepreneurial Attitude
- Negotiation Skills
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Project management including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
- Strong organizational and data analytic skills
- Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
- Background in software and SaaS solutions is a plus.
- Minimum bachelor’s degree required – master’s degree a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director leading Accounting Advisory engagements with Fortune 500 and mid - cap companies. Collaborating with executive teams on complex accounting issues and driving solutions in a client - centric role.
Managing Director, Benefits responsible for new sales growth through consultative partnerships in worksite insurance. Building relationships with buyers and distributors to enhance sales efforts in Atlanta and Tennessee.
Director of Benefits overseeing employee health, well - being, and retirement programs at Xcel Energy. Seeking visionary leader for strategic benefits program design and implementation.
Director of Pricing providing financial leadership and strategy development for AeroVironment's innovative pricing models and cost estimating processes
Director of Continuous Improvement driving high - impact initiatives at Beacon Mobility. Overseeing operations and ensuring measurable results within New York locations.
Sr Director managing Experience Measurement & Insights for Travelers. Leading innovative approaches to enhance customer and employee experiences with data - driven insights.
Creative Director defining the visual and verbal identity for Koltin's health initiatives. Leading an in - house creative team to create impactful strategies and campaigns around aging.
Director managing ultra - high net worth donor relationships at Fidelity Charitable. Providing philanthropic guidance and coordinating donor engagement strategies across teams.
Director of Analytics & Strategy at Shankman & Associates responsible for analytics vision, strategy, and team leadership. Drive actionable insights and analytics initiatives in a hybrid work environment.