Director of Shopper Research managing accounts and delivering insights for data - driven decisions. Spearheading analytics and mentoring team members in a hybrid setting.
About the role
- Customer Value Director representing Coupa to customers and driving success strategies for engagement and retention. Collaborating across teams to deliver value and improve customer relationships.
Responsibilities
- Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live. As such, they provide three critical functions:
- Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
- Provide communication to customers regarding Coupa, new product capabilities and other critical information.
- Specific goals center on the following:
- Customer success, value identification and measurement
- Customer referenceability
- Customer renewal and growth of annual contract value.
- Customer solution expansion
- Participate in customer value framework workshops
- Develop and drive value plan
- Conduct scheduled customer check-ins
- Drive periodic business/value reviews
- Manage renewals
- Monitor customer performance.
- Manage customer relationships
- Establish role as trusted advisor
- Coordinate Coupa internal resources as needed
- Share best practices ideas, product information, and relevant Coupa news
- Support/drive customer campaigns
Requirements
- Strong P2P or S2C domain expertise
- Strong background in customer / client management.
- Entrepreneurial Attitude
- Negotiation Skills
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Project management including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
- Strong organizational and data analytic skills
- Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
- Background in software and SaaS solutions is a plus.
- Minimum bachelor’s degree required – master’s degree a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director of Business Portfolio Management at Sun Life focusing on portfolio management and team leadership. Collaborating with stakeholders to drive strategic initiatives and reporting.
Real Estate Development Director at Continental Properties driving execution of multifamily projects and leading cross - functional teams in Menomonee Falls, WI.
Senior Director leading European Wholesale strategy and partnerships for Crocs. Overseeing a multi - country team and driving revenue and brand sustainability goals.
Dayforce Engagement Director overseeing and managing Dayforce program implementations for clients in Canada. Leading project teams and ensuring successful delivery and operational efficiency.
Director of Strategy Pricing & Interchange at Mastercard focusing on strengthening pricing strategies and collaborative projects across Europe with key stakeholders.
Senior Director responsible for mortgage origination, underwriting, and commitment in real estate at Canada Life. Leading commercial mortgage transactions and ensuring compliance with investment policies.
Associate Director in Life Sciences Advisory developing market access strategies for pharmaceutical companies. Overseeing consulting teams and managing client relationships in a transformative healthcare sector.
Associate Director in Life Sciences Advisory managing global market access and reimbursement projects. Collaborating with clients and teams to develop pricing strategies and commercialization solutions.
Associate Director managing Life Sciences advisory projects at Guidehouse. Leading project teams to deliver consulting solutions within the pharmaceutical and biotech sectors.