Consultant in Deloitte's SAP team focusing on PMO and project delivery across Southeast Asia. Managing aspects of governance and resource planning for client projects within the implementation lifecycle.
About the role
- Technical Consultant role focused on customer service and technical negotiations at Dimensional Brasil. Managing client relationships, logistics, and process proposals.
Responsibilities
- Provide comprehensive customer support, including: hotline, monitoring equipment intake, tracking outstanding technical reports, costs, pricing, logistics follow-up, feedback, needs analysis, proactive follow-up, more complex technical negotiations (coordination with the responsible technician and the customer, if necessary), and collection of receivables (if necessary);
- Open and close new processes in the system when required and verify orders;
- Prepare and edit proposals in accordance with service policy, including technical reports and the options specified in pricing;
- Anticipate solutions for clients regarding potential issues (whether negotiation is required or not);
- Assess each client’s potential, commitment, and loyalty; propose visits to Industrial Service when appropriate;
- Manage a client portfolio strategically, analyzing potential and building loyalty to increase sales, as well as prospecting new clients and maintaining awareness of competitors and the market;
- Track purchase requests as needed during order closing and maintain contact with suppliers for quotes;
- Understand product characteristics thoroughly and communicate them confidently to customers, maintaining relationships to facilitate negotiations;
- Conduct joint visits with management when necessary;
- Stay up to date with all company business units and key contacts in each department, and pursue continuous technical and commercial development.
Requirements
- Completion of a technical course in Electronics, a degree in Electrical Engineering, or Business Administration is a plus;
- Commercial or technical experience with electrical materials, automation, drives, and motors;
- Advanced knowledge of Excel and Microsoft Office;
- Resilience and strong communication skills.
Benefits
- Dimensional is an equal opportunity employer and encourages women, visible minorities, and individuals with disabilities to apply. We believe diversity drives our results and creates a work environment that fosters innovation, interaction, and better career opportunities. All qualified candidates will be considered for employment based on their merits, without discrimination on the basis of race, color, religion, sexual orientation, gender identity, national origin, or disability. All our vacancies include affirmative measures for people with disabilities, and applications from them are especially welcome.
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