Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Salesforce Administrator managing CRM tools and configurations for GFT's global group. Collaborating with cross-functional teams and improving business processes through Salesforce.
Responsibilities
- Handle end-user requests and recurring processes (primarily from Sales, Delivery and Resource Allocation teams);
- Support business stakeholders by recommending technical and functional improvements;
- Create and maintain automations using Flows, Validation Rules, Approval Processes and standard Salesforce features;
- Customize page layouts and Lightning pages;
- Manage users, profiles, roles, permission sets and sharing rules;
- Create and maintain report types and dashboards;
- Ensure data quality (validation, deduplication and governance best practices);
- Support other internal IT areas and integrations with other systems in collaboration with development teams;
- Participate in release processes, testing and deployments across environments.
Requirements
- Bachelor's degree in Computer Science or a minimum of 2 years' experience with Salesforce/Sales Cloud or PSA tools in an administrative or hybrid role;
- Experience with standard Sales Cloud configurations and Flows (record-triggered and screen flows);
- Experience with reports and dashboards;
- Experience with security model and access control;
- Knowledge of SQL;
- Experience with service and change management (ITIL or similar);
- Proficiency in MS Office;
- Fluent English for written and verbal communication (minimum B2);
- Preferred: Salesforce certification; experience with integrations and more advanced automations.
Benefits
- Multi-benefits card — flexible use (choose how and where to use it);
- Tuition assistance for undergraduate, postgraduate, MBA and language courses;
- Certification incentive programs;
- Flexible working hours;
- Competitive salaries;
- Annual performance review with a structured career plan;
- Opportunity for international career development;
- Wellhub and TotalPass;
- Private pension plan;
- Childcare assistance;
- Medical insurance;
- Dental insurance;
- Life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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