Product Manager managing Data Network Products for Sand Cherry Associates. Focused on product development and delivery across cross - functional teams in a hybrid role in Denver, CO.
About the role
- Snr. Product Manager at KnowBe4 leading end user experience strategies focused on gamification. Driving product engagement and aligning user journeys across diverse training environments.
Responsibilities
- Champion the integration of gamification frameworks (achievements, badges, leaderboards, or narrative-driven learning) to increase user motivation and retention across the entire product suite.
- Deep empathy of our users pain points and goals, mapping out their security awareness journey and identifying key moments where our learning experiences can make the most impact.
- Leverage your data analysis skills to uncover insights that will shape our product strategy, ensuring we're always one step ahead of emerging security threats.
- Balance the delicate ecosystem of marketing goals, business objectives, and user needs to create learning experiences that are both effective and engaging.
- Work across engineering and design teams to ensure all end user facing experiences feel like a single, unified ecosystem rather than disparate tools.
- Be a capable manager and leader of people, with the potential for two or more direct reports.
- Be a thought leader in the industry, presenting at our KB4CON, authoring roadmaps, and conducting webcasts that position KnowBe4 as the go-to expert in security awareness.
- Manage the ideation process for new product features and enhancements ensuring what we produce is valuable, viable, feasible, and usable.
- Gather requirements through multiple sources, such as feature requests, customer surveys, and interviews.
- Communicate product details with stakeholders, including executive, marketing, and sales teams.
- Maintain respective product delivery roadmap and ensure desirable product operation.
- Build and maintain business cases for KnowBe4 products by collecting, analyzing, and transforming product metrics such as ROI and adoption by feature.
- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight
Requirements
- 3+ years of Product Management experience, specifically focused on gamification, digital learning, or user engagement strategies
- BS degree in Computer Science, Engineering, Marketing, Business, or equivalent preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Experience with ticketing and tracking applications (Zendesk, JIRA, etc…) preferred
- Experience with SDLC methodologies preferred
- Experience with LLM models (e.g., Claude, Gemini, Copilot, etc.) preferred
- Strong verbal and written communications
- Excellent time management and organization skills
Benefits
- We offer company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
- modern, high-tech, and fun work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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