Technology Service Analyst managing high severity IT incidents for Deutsche Bank. Ensuring effective management of business impacting incidents with strong communication and process adherence.
About the role
- Order to Cash Analyst managing end-to-end Order to Cash processes for a leading service organization. Ensuring service delivery and compliance with internal policies.
Responsibilities
- Ensures management of the end-to-end Order to Cash process.
- Breaks down sub-processes from a transaction management perspective.
- Manages individual elements of the sub-process from a service delivery perspective.
- Assists first-level people managers in goal setting, periodic process reviews, and performance reviews of team members.
- Sends updates and gains approvals from stakeholders on process documents.
- Owns the creation and publication of SLAs and KPIs for the sub-process and improvements.
- Understands, applies, and interprets team policies.
- Focuses on quality and continuous process improvement ideas.
- Provides new team member training and refresher training.
- Maintains first level ownership and updating of error data bank and provides inputs for corrective action.
- Performs other duties as assigned.
- Complies with all policies and standards.
Requirements
- Requires knowledge and experience in specific field.
- College or university degree required.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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