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MeltwaterCollections Analyst
Collections Analyst managing and enhancing accounts receivable processes at Meltwater. Collaborating with teams to ensure prompt collection of debts and minimize losses while supporting customer relationships.
About the role
- Overseeing all collection activities and ensuring optimal performance of the 1-90-day delinquency team.
- Supervising and training staff, reviewing contracts, and coaching team members to enhance collection effectiveness.
- Conducting interviews, managing performance reviews, addressing complaints, and removing operational roadblocks to support team success.
- Providing guidance and recommendations on accelerated collection efforts when necessary.
- Managing the delinquency portfolio by building and updating reports, and leading delinquency calls directly with clients to drive resolution and recovery.
Requirements
- Supervision of a team of 9-15 employees
- Conduct 1:1 meetings with team members on a weekly/bi-weekly basis
- Performance reviews and disciplinary warnings (write-ups) offering constructive feedback
- Motivate the team by keeping them updated on KPI successes as well as items that need attention
- Maintain employee schedules, track vacation time, and schedule to ensure adequate coverage
- Accountable for the results of all collection activities within the 1-90-day delinquency team. Ensure the team consistently meets or exceeds performance expectations
- Trains and coaches team members to enhance collection techniques and overall performance. Conducts call audits and contract reviews to guide effective collection strategies
- Leads interviews, conducts performance evaluations, and addresses employee concerns. Fosters a productive and compliant work environment
- Client Relationship Management: Acts as the primary liaison for Client-related collection issues and escalations. Leads client-facing delinquency calls and manages related reporting
- Strategic Collection Oversight: Recommends and implements accelerated collection efforts when necessary. Oversees delinquency reporting and ensures timely follow-up actions
- Monitors team metrics using Power BI and internal tools. Ensures adherence to internal policies and regulatory requirements
- Limited need for travel, possible travel to SBLF, and some conferences
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Wellness Resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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