Technical leader managing the development and evolution of core applications at Medavie. Leading a team to ensure stability, performance, and alignment with organizational goals.
About the role
- Team Leader managing call center associates at Concentrix. Focusing on performance metrics, coaching, and ensuring contractual service levels are met.
Responsibilities
- Responsible for the day-to-day supervision of a group of call center associates
- Ensure performance metrics are achieved by providing adequate coaching, motivation, and accountability
- Identify performance related issues, develop an action plan for improvement
- Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input
Requirements
- Bachelor's Degree in related field from a four-year college or university
- 2 to 4 years of relevant experience preferred
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
- Ability to mentor, coach and provide direction to a team of employees
- Self-starter, sense of urgency, and works well under pressure
- Ability to foster a sense of professionalism and relationship building for self and team
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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