Growth Account Manager managing 30 - 40 national brand accounts at native. Focused on expanding revenue, winning new business, and driving student - focused outcomes in a hybrid environment.
About the role
- Account Manager managing German accounts in the hospitality sector at Concentrix. Utilizing CRM while ensuring KPIs are met and fostering communication with clients and hotels.
Responsibilities
- Use CRM to contact, qualify accounts and generate opportunities
- Ensure daily, weekly and monthly KPIs are hit, activity and performance (calls, accounts contacted, revenue generated and confirmed)
- Update CRM with all communication and as per standards expected.
- Follow up on accounts and ensure regular communication is maintained .
- Participate in sales activities (call storms, industry focus, hotel focus etc.)
- Ensure all opportunities (meetings & events and group accommodation) are qualified and followed up as per standards, both with clients and hotels
- Have an upselling approach when dealing with clients.
- Provide chain wide discounts based on client requirements and follow up on usage by client
- Offer alternative solutions upon no availability of hotels
- Assist with business travel queries as well as individual queries when required
- Work on external lists when required on other platforms as provide
Requirements
- Are bilingual or proficient in German with advanced English level
- Have great organization and communication skills
- Have positive work attitude
- Have experience in using office programs (Word, Excel, Outlook, PowerPoint)
- Have sales background
- Have hospitality background (beneficial but not mandatory)
- Have experience in using CRMs (beneficial but not mandatory)
- Share our values of commitment, unity, integrity, recognition, and WOW
Benefits
- Full-time 39 hours /week permanent contract: Monday to Friday 9:00 - 18:00
- Salary 20.000 euros gross/year + up to 4.800 euros gross/year in bonus
- Great location in Malaga
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
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