Analyst supporting PayU's merchant monitoring and risk assessment in EMEA region. Involving fraud detection, AML investigations, and collaboration with compliance teams.
About the role
- First Line Analyst role involves managing complex support requests from users at Computacenter. Analyze and resolve technical issues via phone, chat, and email for customer service.
Responsibilities
- Du nimmst komplexe Supportanfragen entgegen, analysierst sie und bietest Lösungen für technische Probleme.
- Du bearbeitest technische Anfragen über Telefon, Chat und Mail.
- Du bist für unsere Kunden die erste Ansprechperson und damit an einer zentralen Stelle für den Service und die Leistungen von Computacenter.
Requirements
- Gute Kenntnisse im Office-Umfeld.
- Gute Deutsch- und Englischkenntnisse.
- Rasche Auffassungsgabe und analytisches Denken.
- Ausgeprägter Dienstleistungsgedanke.
- Teamgeist und Bereitschaft zur abteilungsübergreifenden Zusammenarbeit.
Benefits
- Stabilität – Langfristig planen? Aber sicher!
- Mobile Working & flexible Arbeitszeiten – Vertrauen ist gut. Punkt.
- Gestaltungsspielraum – Wer unternehmerisch denkt und handelt, ist bei uns genau richtig.
- Kultur – Das „Du“ gilt bei uns über alle Ebenen. Wir sind nahbar – und einfach wir selbst.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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