Quality Analyst supporting the implementation of IT management systems at SONDA. Mapping processes and analyzing performance indicators in a hybrid work environment.
About the role
- Software License Analyst ensuring effective license management services for Computacenter customers while supporting vendor audits and customer satisfaction through effective communication. Initial site-based position with hybrid work potential.
Responsibilities
- Assist and support regular Vendor audits specifically but not exclusively IBM, Oracle, Microsoft, Adobe, Veritas
- Achieve KPIs, including Report production and distribution.
- Undertake assignments; specifically gathering and analysing customer’s contract, entitlement, renewals and discovery data for inputting into Licence Management Tool
- Assist in data cleanse activities to ensure the optimum data quality is maintained
- Adhere to administrative processes in line with company guidelines
- Provide advice and guidance to support each customer’s best interests on software license management.
- Ensure customer satisfaction through effective communication and managing expectations.
- Maintain and follow Best Practice to the Customer and provide support where appropriate.
Requirements
- Security Clearance essential or the ability to be security cleared
- Technical analyst experience within IT Industry, particularly aligned to ITIL
- Use of SNOW or other Licence management tool
- Awareness of licensing models across the vendors for entitlements and reconciliation activities
- Understanding of the application lifecycle process flow and licence models and metrics
- Good communication skills across a broad audience
- Willingness to learn and develop
- Knowledge of the business benefits that technical solutions can provide
- Excellent Customer Service management behaviours
- Good communication and documentation skills
- Excellent time management skills
- Experience in services organisations and environments would be advantageous
Benefits
- 25 days annual leave
- Private healthcare
- Pension scheme
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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