Lead Delivery Manager responsible for managing service and change delivery at Computacenter. Collaborating with teams to ensure customer satisfaction and service excellence while improving delivery processes and services.
Responsibilities
Lead and manage the delivery of run and change services
Objectively manage performance of internal and partner delivery teams
Identify risks in service delivery and take measures to eliminate risk
Requirements
Experienced practitioner in IT Service Management
Trained in ITIL, possibly to Expert status
Understanding of IT services in a customer's business
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