Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
About the role
- Customer Success Manager engaging with enterprise clients to maximize AI product adoption and usage. Building strategic customer relationships and enhancing overall customer success with Compa's AI solutions.
Responsibilities
- Partner with our largest enterprise customers to increase adoption, usage, and long-term value from our AI Agents products.
- Act as a trusted advisor, build deep, strategic relationships, develop customer playbooks, and design tailored success strategies.
- Proactively own the success of Compa’s newest AI Agents product, driving product use at scale.
- Lead fast, structured onboarding to get customers live quickly and confidently using AI Agents.
- Drive early expansion by ensuring customers activate additional agents, use cases, and workflows within the first phases of adoption.
- Own ongoing adoption metrics by proactively identifying underutilized queries, features, and workflows.
- Create and evolve customer playbooks that map agent capabilities to high-impact business use cases.
- Share relevant peer examples and emerging best practices to inspire customers to extract value from Compa’s AI Agents products.
- Develop strong customer understanding through curiosity, empathy, and active listening.
- Act as a strategic advisor aligning Compa’s data and agents to deliver business impact.
- Build strong relationships across Sales, Product, and Engineering teams, facilitating collaboration.
Requirements
- 4 years in Customer Success Management, Account Management, Onboarding or Solutions Consulting
- Familiarity with AI products, including agents and LLMs, and how they are applied in real-world use cases.
- Experience designing customer programs, playbooks, or onboarding processes from the ground up.
- Comfort working directly with customers and prospects in both technical and advisory capacities.
- Strong communication skills and comfort advising customers on complex and technical topics.
- Ability to work independently, and proactively drive outcomes with limited oversight.
- Meticulous attention to detail, organization, and analytical skills; proficient with tools like Excel or Google Sheets.
- Strong drive to learn and grow by working hard, seeking feedback, and collaborating effectively with teammates.
- Must have strong curiosity, be empathetic, and show diplomacy.
- 5+ years in Customer Success Management, Account Management, Onboarding or Solutions Consulting (Preferred).
- Previous work in Compensation, Total Rewards, Human Resource analytics, or People Systems in a B2B SaaS environment (Preferred).
- Sound understanding of all elements of compensation (base, incentives, equity), HR systems and how they interact (Preferred).
- Experience translating customer feedback into product influence or roadmap input (Preferred).
- Demonstrated ability to work directly with C-suite and senior executive stakeholders (Preferred).
Benefits
- Offers Equity
- Offers Commission
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager engaging clients on their digital transformation journey with HPE solutions, ensuring optimal service adoption and customer satisfaction throughout their journey.
Customer Success Specialist guiding new customers through onboarding and building relationships. Focused on client engagement and retention in the property industry.
Client Success Director managing strategic relationships for a property intelligence company. Driving client engagement and ensuring long - term retention with measurable outcomes.
Customer Success Specialist in the real estate sector, providing onboarding and customer support. Focused on enhancing user experience and driving client retention.
SMB Customer Success Manager driving activation, retention, and growth across a portfolio at Sitemate in the tech industry with a focus on customer engagement.
Customer Success Manager for Sydney team driving customer activation and retention across built world industries, collaborating closely with Sales, Account Management, and Support teams.
Client Success Director managing strategic relationships with top real estate brokerage firms. Elevating client engagement and ensuring measurable value from data - enabled solutions in B2B environment.
Customer Success Manager guiding healthcare providers through onboarding and retaining relationships with Torch. Focused on delivering exceptional customer experience and understanding client needs.
Technical Success Manager responsible for troubleshooting and optimizing platform usage for APAC clients. Collaborating with internal teams and providing consultative guidance in a client - facing role.