IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Senior Account Operations Manager focusing on Revenue-Cycle Management at Commure. Leading client growth initiatives and managing strategic operations across departments.
Responsibilities
- Drive client growth through operational optimization and new growth initiatives
- Drive operational metrics (process throughput, defect rate, etc.)
- Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
- Ensure the efficient and timely execution of all essential aspects of internal operations projects.
- Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
- Act as the primary point of contact for our largest and most complex accounts representing $1.2 - $1.5M in annual recurring revenue
- Effectively manage client relationships, ensuring satisfaction and maximizing retention
Requirements
- 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Experience leading others in client-facing roles
- Comfortable working with data and proficiency in SQL + Excel
- Expertise in project management: You have experience deploying multiple projects in a fast-paced environment.
- Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus
Benefits
- Offers Equity
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