Index Client Services Manager managing customer retention, adoption, and satisfaction across the Americas region with a focus on client experience. Collaborating with teams to enhance onboar...
About the role
- Associate managing Transaction Banking queries and supporting clients in institutional banking operations. Building relationships and delivering outstanding customer experiences across multiple channels.
Responsibilities
- First point of contact for clients to manage Transaction Banking queries
- Handling calls, emails, and work items to support clients across Transaction Banking products
- Building strong relationships with clients to understand their needs and industry
Requirements
- Some experience working with Transactional Banking products or services
- Demonstrable experience working with Transactional Banking clients or products
- Relevant experience in Operations or a processing role focused on accuracy and prioritisation skills
Benefits
- Flexibility to balance where work is done with at least half their time each month connecting in office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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